At Dreamland for Kids, we are committed to delivering high-quality kids’ ride-on toys safely and efficiently across Australia.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders are subject to product availability.
  • Customers will receive an order confirmation once the purchase is successfully completed.

Delivery Schedule

  • Deliveries are available Sunday to Saturday, excluding public holidays.
  • Standard delivery across Australia typically takes 2–8 business days, depending on your location.
  • Delivery times may vary during peak seasons, sales promotions, or due to courier service delays.

Shipping Charges

  • Shipping costs are calculated at checkout based on delivery location, product size, and weight.
  • Dreamland for Kids may occasionally offer promotional free shipping, which will be clearly mentioned on the website.

Order Tracking

  • Tracking details will be provided via email or SMS once the order is dispatched.
  • Customers must provide accurate delivery information. Dreamland for Kids is not responsible for delays or delivery issues caused by incorrect shipping details.

Local Pickup

Customers may arrange local pickup from our store:

Dreamland for Kids
242 Woodville Rd, Merrylands NSW 2160, Australia

Please contact us in advance to confirm product availability and pickup schedule.

Returns & Refunds Policy

Dreamland for Kids aims to ensure customer satisfaction with every purchase. If you experience any issues with your order, please contact us and we will assist you.

Change of Mind Returns

  • Returns due to change of mind are accepted within 7 days of receiving the product.
  • To be eligible for return, the product must:
    • Be unused and unassembled
    • Be in original packaging
    • Include all accessories, manuals, and parts
    • Be in resalable condition
  • Customers are responsible for return shipping costs for change of mind returns.

Damaged or Faulty Products

  • If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
  • Customers may be asked to provide photos or videos as proof.
  • Depending on the situation, we will arrange:
    • Replacement
    • Repair
    • Refund

Non-Returnable Items

Returns will not be accepted for:

  • Products that have been used or assembled
  • Items damaged due to misuse or improper handling
  • Clearance or sale items (unless faulty)

Refund Processing

  • Once returned items are received and inspected, approved refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.

Contact Us

For shipping, delivery, or return enquiries, please contact:

Dreamland for Kids
📍 242 Woodville Rd, Merrylands NSW 2160, Australia
📞 +61 431 319 102
📞 +61 401 657 860
📧 sales@dreamlandforkids.com.au
📧 cs@dreamlandforkids.com.au